REFUND POLICY

Effective Date: January 1, 2025

Last Updated: [Current Date]

DIGITAL PRODUCTS (Non-Refundable)

The following products are non-refundable once accessed:

Helper Academy Courses

All online courses purchased through Helper Academy

Includes: Video lessons, downloadable materials, course content

Once you access any course materials, the purchase is final

AI Agents (ChatGPTs, Claude Projects, Gemini Gems)

All pre-built AI agents and agent bundles

Once delivered and instructions provided, the purchase is final

Digital Downloads

Ebooks, guides, prompt packs, templates

All digital downloads are final sale upon delivery

Why Digital Products Are Non-Refundable:

Digital products provide immediate value and cannot be "returned" once accessed. By purchasing digital products from Helper Group Inc., you acknowledge that you receive the full product immediately upon purchase.

DONE-FOR-YOU SERVICES (Satisfaction Commitment)

Custom AI Agent Builds AI Implementation Services Consulting Services

For done-for-you services, we are committed to your satisfaction:

Our Commitment:

We will work with you through revisions until deliverables meet agreed-upon specifications

If there are technical issues preventing implementation, we will resolve them

We maintain open communication throughout the project

What's Not Covered:

Change of mind after project begins

Failure to provide required information or access

Delays caused by your team

Requests outside original scope of work

Project Cancellations:

If you cancel before work begins: Full refund minus $497 project setup fee

If you cancel after work begins: No refund (you keep all completed work)

If we mutually agree project cannot proceed: Prorated refund for work not completed

HELPER NETWORK PARTNERSHIPS

Partnership Packages (Starter, Pro, Enterprise)

Partnership fees are non-refundable once onboarding begins

Training certifications are non-refundable once courses are accessed

Document packages are non-refundable once delivered

MY LITTLE HELPER & CO. TRANSPORTATION SERVICES

Private Pay Transportation

Cancellations made 24+ hours in advance: Full refund

Cancellations made less than 24 hours: 50% refund

No-shows: No refund

Monthly Subscriptions

Cancel anytime (no refund for current month)

No charges after cancellation date

EXCEPTIONS

Technical Issues:

If you experience technical issues preventing access to purchased digital products, contact us immediately at [email protected]. We will:

Troubleshoot the issue

Provide alternative access methods if needed

Issue a refund only if we cannot provide access within 72 hours

Duplicate Purchases:

If you accidentally purchase the same product twice, contact us within 7 days for a full refund of the duplicate purchase.

Unauthorized Charges:

If you see a charge you did not authorize, contact us immediately at [email protected]. We will investigate and issue a refund if the charge was made in error.

HOW TO REQUEST A REFUND (When Applicable)

Email: [email protected]

Subject Line: Refund Request - [Order Number]

Include:

Your name

Order number or transaction ID

Date of purchase

Reason for refund request

Any relevant documentation

Response Time: We will respond within 2 business days

Processing Time: Approved refunds are processed within 5-7 business days

CHARGEBACKS

Important Notice:

If you file a chargeback or dispute without contacting us first:

Your access to all Helper Group products and services will be immediately revoked

You will be ineligible for future purchases

We reserve the right to pursue collection of amounts owed

Please contact us first. Most issues can be resolved quickly through direct communication.

PAYMENT PROCESSING

Payments are processed through:

Stripe (for courses and digital products)

Zoho (for course enrollments)

Direct invoice (for consulting services)

Refunds (when applicable) will be issued to the original payment method.

QUESTIONS?

Contact Us:

Helper Group Inc.

Email: [email protected]

Phone: (704) 500-3027

Business Hours: Monday-Friday, 9 AM - 5 PM EST

We're here to help. If you have concerns about a purchase, reach out before requesting a refund. We'll work with you to find a solution.

CHANGES TO THIS POLICY

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

Helper Group Inc.

Charlotte, NC

© 2025 All Rights Reserved